I’ve spent the last ten-plus years doing two kinds of work that look different on paper but feel the same in practice: making sure complicated processes don’t fall apart, and making sure the people involved are treated well.

For most of that time I worked in financial services compliance in the UK — reviewing client files to FCA standards, conducting internal audits, and helping teams understand what good compliance practice looked like in practice. That work taught me to read the detail, flag problems early, and write things down clearly.

Then I moved to New York and spent a year managing the front of Prospect Butcher Co., an independent butcher shop in Brooklyn focused on ethically sourced meat. I ran the floor, looked after the team, handled ordering and food safety, and dealt with customers all day. Different kind of rigour, same discipline.

My degree is in Sociology from Liverpool John Moores University — First Class, with a dissertation on affordable housing. That’s the thing I care most about: whether people can afford to live somewhere decent. It’s part of why I take operations and compliance work seriously. Systems that work properly matter to real people.

I also hold a Customer Experience certification from SV Academy (2025).

I’m looking for roles in operations, property management, customer service, compliance, or retail — anywhere that needs someone who is careful, organised, and good with people.